Section 3: Patient Management

Section 3: Patient Management

Code Title Core Competency Statement Core Learning Outcome
3.1.1 Care delivery Identify, assesses, plan and evaluate appropriate care for patients, taking into account their age, gender, ethnicity, culture, values and spiritual beliefs Demonstrate the ability to evaluate and plan appropriate and timely care for patients, taking into account their age, gender, ethnicity, culture, values and spiritual beliefs
3.2.1 Care delivery to vulnerable patients Assess and identify appropriate emergency care needs for patients who are vulnerable, including those with learning disabilities Demonstrate the ability to distinguish which individuals are vulnerable or potentially vulnerable and evaluate effectively the needs of these patients delivering appropriate care
3.3.1 Communication Use communication skills to rapidly form effective therapeutic relationships Discuss principles of effective therapeutic communication. Demonstrate the ability to communicate effectively and achieve therapeutic relationships with patients and carers
3.3.2 Communication Understands the principles of how to negotiate patient care outcomes with senior staff/mentors Demonstrate an ability to communicate effectively with other health care professionals and managers, to negotiate appropriate patient care outcomes
3.4.1 Equity and dignity Assist in delivering and developing an emergency service that shows equity and respect to all patients and staff Demonstrate provision of care that treats patients with equity and dignity. Respond appropriately when patients or staff are not treated with respect and dignity
3.5.1 Consent and advocacy Uphold ethical and legal principles, particularly showing respect for patients’ views and their right to self-determination when making decisions about their care Discuss the use of ethical and legal principles to underpin decision-making about patients’ care and demonstrate an understanding of the principles of advocacy in the emergency care setting
3.6.1 Coping strategies Encourage patients and families/carers to use helping and coping strategies during critical events Show an ability to help patients and families/carers to use helping and coping strategies during critical events
3.7.1 Patient empowerment Use the principles of empowering patients and families during critical events Demonstrate that you apply the principles of support and empowering patients and families during critical events
3.8.1 Managing relatives’ loss Use the principles of research-based practice in managing relatives and friends who are experiencing loss and sudden bereavement Demonstrate that you apply best practice guidelines in managing relatives and friends experiencing loss and sudden bereavement
3.9.1 Prioritisation Be self-reliant within the scope of your responsibility, identify the unit’s and patients’ priorities for care and organise your workload appropriately Demonstrate professionalism and awareness of the scope of your own role within the emergency team. Demonstrate an ability to manage yourself and your personal workload in this rapidly changing environment
3.10.1 Documentation Ensure all aspects of care are fully documented Produce complete and appropriate documentation
3.11.1 Role modelling Act as a role model in the emergency care setting Demonstrates ability to work as a role model
3.12.1 Multi-professional team working Contribute to effective multi-disciplinary team working and care delivery Demonstrate your ability to share workload, involving other team members in providing care and referring to team members for help and advice. Apply the principles of effective communication and team working in delivering care
3.12.2 Be an effective team member in an emergency situation Demonstrate the ability to function effectively as a member of a team in an emergency situation
3.13.1 Inter-agency working Work effectively with primary care and social service teams to ensure safe discharge of patients Instigate safe discharge for patients who require community support. Demonstrate effective communication with community support teams to facilitate continuity of care
3.14.1 Audit & monitoring care delivery Participate in audit or research to develop practise in emergency care. Demonstrate participation in audit and research processes to develop practise in emergency care.
3.15.1 Risk management policy Use information provided in your unit’s risk management policy to inform practice Demonstrate effective use of the risk management policy in practice

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